What if I received a damaged or incorrect product?
If you've received any damaged*, defective, incorrect item(s) please contact our Customer Service team as soon as possible.
You will need to provide the following:
- Picture(s) of the damaged/incorrect product(s)
- The number of damaged products (e.g. 1 of 3 bottles)
- A description of the problem
- Your order number (e.g. #12345)
*Please note: It is best to check bottles for potential leaks. Ensure the cap is tightened. Vapor Vapes will not be held liable for damage to personal effects as a result of leaks, or mishandling of products.